Privacy Policy

Our Commitment to Your Privacy

We do not sell your data. We do not use your knowledge base to train AI models. Your data is encrypted at rest and in transit. We retain only what is necessary to provide the Service.

SupportMint AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI customer support platform. By using SupportMint AI, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service. This policy applies to all users of our website and dashboard, including those who create chatbot projects, embed widgets on their websites, and end-users who interact with those widgets.

We collect the following types of information: Account Information • Name, email address, and password (hashed) when you register • Profile information you provide in Settings Usage & Service Data • Projects, chatbot configurations, and knowledge base content you create • Conversation history between your website visitors and your chatbots • Message counts and subscription usage statistics • Analytics data (total projects, conversations, plan usage) Payment Information • Payment is processed entirely by Razorpay — we do not store card numbers, CVV, or bank details • We store your Razorpay Order ID and Payment ID for subscription records Technical Data • IP address and browser type (for security purposes) • Log data including pages visited, timestamps, and error reports • Cookies for session management and authentication

We use the information we collect to: • Provide, operate, and maintain the SupportMint AI Service • Process payments and manage your subscription • Send transactional emails (account verification, billing receipts) • Respond to support requests and customer service inquiries • Monitor and analyze usage patterns to improve the Service • Detect, prevent, and address fraud, security, and technical issues • Comply with legal obligations under Indian law We do NOT use your knowledge base content to train AI models or share it with third parties for marketing purposes.

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances: Service Providers • Neon (PostgreSQL database hosting) — stores your data securely with encryption at rest • Groq AI — processes chat messages in real time to generate AI responses; messages are not stored by Groq after processing • Razorpay — handles payment processing under RBI regulations • Vercel / hosting provider — serves the web application Legal Requirements We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights or the safety of users. Business Transfer In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different Privacy Policy.

We implement industry-standard security measures to protect your information: • All data is stored in Neon PostgreSQL with encryption at rest • Passwords are hashed using industry-standard algorithms (never stored in plaintext) • All data in transit is encrypted using TLS/HTTPS • Authentication is managed through Better Auth with secure session tokens • Regular security audits and vulnerability assessments However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We use cookies and similar tracking technologies to: • Maintain your login session (essential cookies — cannot be disabled) • Remember your theme preference (dark/light mode) • Analyze usage patterns to improve the Service We do not use third-party advertising cookies or tracking pixels. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of the Service may not function properly.

We retain your personal information for as long as your account is active or as needed to provide Services. Specifically: • Account data: Retained until account deletion • Conversation history: Retained for 90 days, then automatically purged • Payment records: Retained for 7 years as required by Indian tax laws • Log data: Retained for 30 days for security monitoring You may request deletion of your account and associated data by contacting us at support@supportmint.ai. We will process deletion requests within 30 days, subject to legal retention requirements.

Under Indian data protection law and applicable regulations, you have the right to: • Access: Request a copy of the personal information we hold about you • Correction: Request correction of inaccurate or incomplete information • Deletion: Request deletion of your personal data (subject to legal obligations) • Portability: Request a machine-readable copy of your data • Opt-out: Unsubscribe from non-transactional marketing emails at any time To exercise any of these rights, please contact us at support@supportmint.ai with your request. We will respond within 30 days.

SupportMint AI is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will delete such information from our records.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For material changes, we will also send an email notification to the address associated with your account at least 15 days before the change takes effect. Your continued use of the Service after the effective date of the updated Privacy Policy constitutes your acceptance of the new policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Email: support@supportmint.ai Website: https://supportmint.ai We are committed to working with you to obtain a fair resolution of any complaint or concern about your privacy.